Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Currently we ship to the UK only.
How long does shipping take?
As glasses and mugs are handmade, they will be processed in 7-10 days and then shipped using the method chosen at checkout
Stickers will be posted in 3-5 days after ordering.
Please allow enough time for your order to arrive once shipped.
Returns/Cancellations
Return Information
As my items are made to order, I do not accept returns.
In the rare event that you are unhappy with your order, please email totallyemilyblog@hotmail.com so that we can come up with a solution.
Cancellation Information
Orders can be cancelled within 24 hours after being placed. If you would like to cancel your order, please email totallyemilyblog@hotmail.com
Can I exchange for a different item?
I currently do not offer exchanges.
General
What is your processing time?
Glasses/Mugs - 7-10 Days
Stickers - 3-5 Days
Can you deliver my order sooner?
Please send me a message and I will see what I can do for you!
Are the items dishwasher safe?
To help the designs last longer, please hand wash only.
Do you offer custom designs?
Please send me a message with your requirements and I will see what I can do.
Care Instructions
✨ MUG CARE ✨
- Handwash only - this will help the design last longer
- Not Microwave/Dishwasher safe
✨ GLASS CARE ✨
- Handwash only - this will help the design last longer
- Wash and Dry Bamboo Lid thoroughly
- Not Microwave/Dishwasher safe